RIGHT STUF FREE SHIPPING UPDATE

I asked for a link, and they sent me an FAQ page which does not mention anything about USPS 'undeliverable' situations. I reached out via chat to hope that someone else would be my saving grace, but they reiterated that it was their policy. They contacted me a few days later and said they could only refund me 'minus any appropriate fees' and I can re-order if I want to, but my 10% first order discount would not be applied.

So I reached out to USPS *first* and they said they couldn't do anything about it because it was already on transit back, so I needed to reach out to RSA where they told me to put in a case report. It said my package was 'undeliverable' and was being returned to sender. The day after it was supposed to arrive, I checked the tracking link. Mid-April, I get the shipping confirmation and tracking info. I figured I would gift them for Xmas or his birthday in May depending on when the books would restock. I ordered 8 Beserk books 10% discount in November for my boyfriend. I had such a disappointing experience with them, and I see from reviewers below I'm not the only one who's had this issue. I get that things get hectic and mistakes happen. I never write reviews unless they're positive. I hope this clarifies some of the situation. When we cancelled your order, we issued a refund to you so nothing was stolen. We, unfortunately don't always know exactly when that will be but as long as the item isn't listed as out of print, we will receive more.

RIGHT STUF FREE SHIPPING UPDATE

I want my preorders and I want an update on my backorders.' There was no request to cancel the order and although 3 months can feel like a long time, we have no control over the publishing schedules to get these items in stock.Īs we celebrate our 35th year in business, we just want to point out that if you are able to order an item that is out of stock, that means the publisher has told us that they will print more. If I had known this would happen I would have just ordered the backorders and preorders separately. You said: 'I understood when I ordered that those may not ship until the backorders come in so that they could all ship together, but this is ridiculous, I did not expect over 3 months to pass. When you reached out at the 5-month mark, you made no mention of wanting to cancel anything and although our policy clearly states we aren't obligated to release a partial shipment if a customer wants to cancel an order, we would never stop that from happening. We simply don't have expected restock dates for items. Manga demand is at an unprecedented high and publishers are being forced to choose which titles get reprints in order to keep up with their new release schedule as well. Your quote about 'the backordered book was expected to take 6 weeks' seems inaccurate as we have had no way to provide any kind of estimate for restock dates since COVID started and the supply chain has been so disrupted. We're sorry it took so long for your items to come in stock and if there is anything we can do to get the items from the publishers any faster, we would absolutely be doing it. Other items look expensive, but I've never really looked at figures on other sites to be able to tell you if these are a good price. 6-8 dollars for books that are usually 10-12 dollars (books are mostly what I buy). As proof I'm not a bot anyone feel free to contact me for proof that I bought Items and their quality at When items are on sale, you can save crazy amounts of money. My only real problem is that popular items go out of stock often, but they are usually restocked quickly (2-3 days for off sale items, sometimes longer if its on sale). I order manga and light novels, which are usually about 3 dollars cheaper than Amazon (new) or Barnes and Noble. All of my orders have come packaged in multiple layers and they have a insurance package (edit: not actual 'packaging', it covers damage) for 98 cents that I use (note: I've never had to contact them so I don't know about how that would work with customer service much). I can't speak for customer service because I've never needed to contact them. I live in Atlanta, Georgia (they are based in Iowa) and I get about 10 day shipping with economy and 5 with economy+ for about 5 extra bucks.

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